--- title: Aiello Voice Assistant (AVA) | Customer Stories (Highlights) | Aiello description: Conversational AI done right goes far beyond improving guest experience and can be a real game changer for hotels. Our team went around Taiwan to interview image: https://hs.aiello.ai/hubfs/Imported_Blog_Media/FINAL-2.png --- [Skip to content](https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories#main-content) Aiello Inc 犀動智能科技股份有限公司 Open main navigation Close main navigation - [Contact us](https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories#contact) [Contact us](https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories#contact) Jul 15, 2022, 2:52:27 AM # Aiello Voice Assistant (AVA) | Customer Stories (Highlights) [aiello\_admin](https://hs.aiello.ai/en/aiello-blog/author/aiello_admin) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories) [Twitter icon](https://twitter.com/intent/tweet?url=https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories) [envelope icon](mailto:?body=https://hs.aiello.ai/en/aiello-blog/aiello-voice-ai-customer-stories) # Aiello Voice Assistant (AVA) | Customer Stories (Highlights) - [2022-07-14](https://aiello.ai/2022/07/14/) - 6:52 下午 ## "We definitely see the benefit for our guest experience, as well as for hotel operator to smoothen processes and generate more efficiency in the back of the house, and more ROI for our owners," ~Robbert Manussen, IHG Area General Manager, Taiwan **7 cities, 2 weeks , 11 interviews..** Conversational AI done right goes far beyond improving guest experience and can be a real game changer for hotels. Our team went around Taiwan to interview some of our top hotel clients while capturing the conversations on video. Namely: [InterContinental Kaohsiung](https://www.ihg.com/intercontinental/hotels/us/en/kaohsiung-city/khhkt/hoteldetail) [Formosan Naruwan Hotel & Resort Taitung](https://www.naruwan-hotel.com.tw/en_new/hotel-main.html) [Lan Kwai Fong Garden Hotel](https://www.lankwaifonghotel.com.tw) [YILAN THE WALDEN](http://www.waldenhotels.com/en/main.php) [Golden Tulip Fab Hotel](https://www.goldentulip-fabhotel.com.tw/en/about/1/) [Le Méridien Taipei](https://www.lemeridien-taipei.com) [La Vida Hotel](https://www.lavidahotel.com.tw) [Rich-Sunshine Inn](https://rich-sunshine.tw) [The Westin Yilan Resort](http://www.westin-yilan.com/index.php?language=en) [Golden Tulip RS Boutique Hotel](http://www.rs-boutique-hotel.com.tw/index.php) [Silks Place Tainan](https://tainan.silksplace.com/en/index) We’re delighted to be working with such forward-thinking industry leaders, and can’t wait to share the full interviews with you very soon. Catch a glimpse of what they had to say after onboarding Aiello Assistant. **Keen to learn more about what we do at Aiello? Drop us a message at [enquiry@aiello.ai](mailto:enquiry@aiello.ai) to kickstart your data transformation with voice AI!**  [Contact us](https://aiello.ai/contact-us/) ## Read more [PrevPreviousYILAN THE WALDEN](https://aiello.ai/how-yilan-the-walden-uses-voice-ai-technology-to-encourage-quality-family-time/) [NextTaoyuan Binkun Women’s and Children’s Hospital is the First Hospital to Augment Patient Care with Aiello Voice Assistant (AVA)Next](https://aiello.ai/hospital-patient-care-voice-ai/) ## Book a Demo Do you want to learn more about what we’re building? Contact us to schedule a demo.  [Book a Demo](https://aiello.ai/contact-us/) ## Related posts [![](https://hs.aiello.ai/hs-fs/hubfs/Imported_Blog_Media/FINAL-2.png?height=200&name=FINAL-2.png)](https://hs.aiello.ai/en/aiello-blog/jp/aiello-ava-customer-stories-highlights) ## [Aiello 音声AIアシスタント（AVA) / お客様の声](https://hs.aiello.ai/en/aiello-blog/jp/aiello-ava-customer-stories-highlights) [aiello\_admin](https://hs.aiello.ai/en/aiello-blog/author/aiello_admin) Aug 31, 2022, 2:13:33 AM Aiello 音声AIアシスタント（AVA) / お客様の声 2022-08-30 6:13 下午... [Read more](https://hs.aiello.ai/en/aiello-blog/jp/aiello-ava-customer-stories-highlights) [![](https://hs.aiello.ai/hs-fs/hubfs/Imported_Blog_Media/title-2.png?height=200&name=title-2.png)](https://hs.aiello.ai/en/aiello-blog/data-voice-ai-hotel-business-2) [Blog\_EN](https://hs.aiello.ai/en/aiello-blog/tag/blog_en) ## [Data is King: Using Aiello Voice Assistant as the Best Source of Insights on Your Hotel Business](https://hs.aiello.ai/en/aiello-blog/data-voice-ai-hotel-business-2) [aiello\_admin](https://hs.aiello.ai/en/aiello-blog/author/aiello_admin) Jul 13, 2022, 11:21:28 PM Data is King: Using Aiello Voice Assistant as the Best Source of Insights on Your Hotel Business A... [Read more](https://hs.aiello.ai/en/aiello-blog/data-voice-ai-hotel-business-2) [![](https://hs.aiello.ai/hs-fs/hubfs/Imported_Blog_Media/Partnership_announcement-02.png?height=200&name=Partnership_announcement-02.png)](https://hs.aiello.ai/en/aiello-blog/mvi-iot-partners-aiello) [Blog\_EN](https://hs.aiello.ai/en/aiello-blog/tag/blog_en), [Media News\_EN](https://hs.aiello.ai/en/aiello-blog/tag/media-news_en) ## [MVI Systems Ltd. partners with Aiello Inc. to connect TV information systems with Aiello Voice Assistant](https://hs.aiello.ai/en/aiello-blog/mvi-iot-partners-aiello) [aiello\_admin](https://hs.aiello.ai/en/aiello-blog/author/aiello_admin) Jun 17, 2022, 12:20:38 AM 2022-06-16 4:20 下午 MVI Systems Ltd. partners with Aiello Inc. to connect TV information systems... 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